On the shipping information registration page that appears after you click "Proceed to Checkout", please be sure to enter your child's first and last name.
User Guide
About orders
[Step 1]
Register as a member of this site
✓This site strictly targets sales to current students.
We will verify your membership based on the information you have registered, but if we are unable to verify your identity, we will remove you from the membership list.
In addition, if we are unable to confirm your payment, we will not be able to ship the product,
The refund amount minus the refund fee (payment amount - payment amount x 3.6%) will be refunded via bank transfer.
[Step 2]
Buy products (choose home delivery or store pick-up)
Payment
Credit card payment
✓Only VISA, MASTER, JCB and AMERICAN EXPRESS can be used.
✓ Payment is made in one lump sum.
Bank transfer settlement
✓ Please transfer the money to the following account. We will ship the item within 1-2 business days after confirming the transfer.
Mitsubishi UFJ Bank, Amagasaki Ekimae Branch, Regular Account 4015595 Suzuki Student Clothing Co., Ltd.
★Please be sure to enter the grade, class and child's name★
Returns, Exchanges, and Repairs
About
Products eligible for return or exchange
1. It must be within 30 days of purchase
2. The item must be unused
3. Accessories (box, tag, product bag, etc.) are included
Return and exchange procedures
1. Purchase at a store → Return or exchange at the store where you purchased the item (Amasta/Amasen store or Seibu store)
2. Purchase online → Refund process: online
Exchange process: Please return the item and purchase a new item.
*If the problem is not due to our fault, please bring the product to the store or send it to the store at your own expense.
About repairs
This bag comes with a 3-year free repair guarantee.
*Excluding defects caused by aging over 3 years or defects caused by customer negligence.
If you would like after-sales support, please contact the Amasta/Amasen store by phone.